Who we are
Suggested text: Our website address is: https://sunnyhomeservices.com.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Privacy Policy
Sunny Home Services (“Sunny Home Services,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, or communicate with us.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Service address
- ZIP code
- Information submitted through contact forms
- Appointment requests
- Service preferences
- Any additional information you choose to provide
We also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring websites
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Respond to inquiries
- Schedule appointments
- Provide requested services
- Send appointment confirmations and reminders
- Improve our website and customer experience
- Analyze website performance
- Process payments (when applicable)
- Communicate regarding promotions or special offers (where permitted by law)
- Maintain security and prevent fraud
- Comply with legal obligations
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze website traffic, personalize content, and measure advertising effectiveness.
These technologies may include:
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta Pixel
- CallRail
- Other analytics and advertising providers
You may control cookies through your browser settings. Depending on your location, you may also be presented with a cookie consent banner allowing you to manage your preferences.
Analytics
We use Google Analytics and similar analytics services to better understand how visitors use our website. These services may collect information including:
- Pages viewed
- Time spent on the website
- Device information
- Browser type
- Geographic region
- Referral sources
This information helps us improve our website and services.
Advertising
We may use Google Ads, Meta Ads, and other advertising platforms to deliver relevant advertisements and measure campaign performance.
These providers may use cookies or similar technologies to recognize visitors and serve personalized advertisements.
You can opt out of personalized advertising through Google’s Ads Settings or your browser privacy controls.
Call Tracking
To improve customer service and marketing effectiveness, we may use call tracking technologies. Calls made to tracking numbers may be recorded or monitored for quality assurance, training, and analytical purposes where permitted by applicable law.
Text Messaging (SMS)
Sunny Home Services will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that “Message and data rates may apply”, “Message frequency may vary”, and they can “text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.
If you opt in to receive text messages from Sunny Home Services, we may send appointment reminders, service updates, promotional offers, and other communications.
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers that assist us in operating our business, including providers of:
- Website hosting
- Customer relationship management (CRM)
- Payment processing
- Scheduling software
- Marketing platforms
- Analytics providers
- Call tracking services
- Email and SMS communications
These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your state of residence, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Obtain a copy of your information
- Opt out of targeted advertising where applicable
To exercise your privacy rights, please contact us using the information below.
Children’s Privacy
Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information from children.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised Effective Date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Sunny Home Services
Phone: 385.324.5680